Search results for "Process consultant"
showing 3 items of 3 documents
Sensitivity in topic development and meaning making in a process consultation contract meeting
2013
PurposeThe purpose of this paper is to explore the discursive practices used when the agenda for a consultation process was negotiated in a contract meeting. The paper illustrates the role of sensitivity in meaning making practices, that is, how displays of sensitivity were intertwined with topic development.Design/methodology/approachThe paper offers an in‐depth analysis of naturally occurring conversation in a meeting between a consultant and two client managers. The audio‐recorded data is analyzed by utilizing methodology introduced and developed in the traditions of Ethnomethodology and Conversation Analysis (CA).FindingsThe authors show how both the consultant and the clients displayed…
Inviting Participation in Organizational Change Through Ownership Talk
2010
This article takes the practitioner’s view toward and focuses on participation through talk within multiparty settings of one process consulting case. From the perspective of discursive psychology, the authors ask what happens in interaction when the consultant is working to put into practice the ideal of active client participation in organizational change. They argue that participation is established when psychological ownership of the process is displayed through talk in interaction. This happens when what the authors call “ownership talk” is used: A person is sharing his or her views, interests, and experiences related to the change process.The authors provide detailed observations and …
Conflict as it happens
2018
PurposeAlthough emotions are relevant for conflicted interactions, the role of emotions in organizational conflicts has remained understudied. The purpose of this paper is to contribute to this by looking at the role of nonverbal affective elements in conversations.Design/methodology/approachBringing together organizational “becoming” and embodiment approaches, the study focused on a conflict which emerged during a multi-actor consulting conversation. The episode in question was analyzed via a detailed, micro-level discursive method which focused specifically on the participants’ use of prosodic and nonverbal behaviors.FindingsChanges in prosody were found to have an important role in how t…